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TotalCare: Distinctly Different
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Discriminating customers demand experience, responsiveness, know-how, and
speed in delivering solutions to everyday problems. ICS has earned the trust
of thousands of business clients throughout Upstate New York and beyond with
a simple, time-proven way of doing business: Put the Customer First. That’s
why our customers come back time and again for upgrades, for add-ons, for
advice on communications topics of all types. Some of the more important
ingredients to our success - and our ability to sustain excellence since
1976 are founded with our unique, customer driven program, TotalCare.
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TotalCare is a series of capabilities, programs and initiatives designed to deliver
Best-in-Class experience, support, products and ongoing programs that enable the very
best partnership for our clients. ICS Total Care is quite different than programs from
other providers in several distinct ways in our track record that includes: TotalCare
is about delivering the best service possible – all the time; TotalCare is about making
commitments and meeting them; TotalCare is about you, the customer. We know that when
you decide to participate in ICS TotalCare that we prove our worth based on each experience
you have with our people. And we know that you will continue to come back to our TotalCare
if it is everything it is supposed to be. If our way of doing business seems a little old-fashioned,
then we are doing what we set out to do.
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Hopefully your experience with TotalCare will be every bit as satisfying to you as it is to ICS
Telecom in serving your needs. TotalCare – The First Connection is you!
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| • 28 Years Experience | • Over 4500 Customers |
| • "Quality-Only" Products | • Total Solutions - Systems & Network |
| • 24x7x365 Service | • Good Corporate Citizen |
| • Customer Defined Emergency | • 50 Minute Emergency Response Avg. |
| • Annual Tune-Ups | • Initial & Follow up Training |
| • Train the Trainer | • System Administration Instruction |
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TotalCare is about delivering the best service possible – all the time. TotalCare is about making
commitments and meeting them. TotalCare is about you, the customer. We know that when you
decide to participate in ICS TotalCare that we prove our worth based on each experience you have with
our people. And we know that you will continue to come back to our TotalCare if it is
everything it is supposed to be.
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If our way of doing business seems a little old-fashioned, then we are doing what we set out to do. Hopefully your
experience with TotalCare will be every bit as satisfying to you as it is to ICS Telecom in serving your needs.
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TotalCare - The First Connection is you!
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TotalCare Advance Analysis
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Your first meeting with an ICS TotalCare Account Executive is in many ways a fact-finding
mission for us. We endeavor to understand how your business operates, what your objectives
are, and particularly how you and your customers communicate. The concept of cookie-cutter
level designs is inadequate for today’s organizations who rely on speed, precision,
connectivity, and reliability. The differences in products may be small enough to generate a
huge operational or functional change that can deliver improvements throughout an
organization. So our goal is not entirely to obtain your inventory, but to determine the building
blocks to a cohesive, proper design. Among TotalCare Advance Analysis items are:
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- Business Historical & Future Growth
- Call Processing - Primary, Back-up, Internal Centers
- Outbound Traffic - Local/Domestic/International
- Communications Flow - Vendors, Customers, Sales, Service
- Existing Issues
- Qualitative Appraisal of System Performance & Existing Responsiveness
- Network Circuits, Plans Evaluation
- Remote Potential - work-at-home, distant offices/shops, partners
- Implementation Plan
- Hardware Connections, Inside Plant, Property Loops
- Digital Imagery of Key areas (i.e. switchroom)
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Our ability to understand your present situation and current objectives enables the best design.
Our Account Executives will make arrangements for follow up technical surveys (as required),
and potentially a one-to-one design session to show you live product solutions and how they
fit. This is a great way to determine a final design, and to meet the ICS TotalCare Support
team.
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The next step is a TotalCare Solution Design that incorporates all of the collaborative
elements necessary. This is provided to you in hard and/or soft copy in a methodical, easy to
understand format. Our Solution Designs cover all of the normal product pieces, but more
importantly, the puzzle is solved by inclusion of our installation, training, and support
commitments so that you have a completely clear picture.
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TotalCare is Comprehensive, Solutions Oriented & Collaborative
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